Frequently Asked Questions
All our domestic orders are being handled by local delivery companies. Delivery is Free for orders above SGD$98. Upon payment verification, your order will be dispatched within 48 business hours from our warehouse.
Delivery Terms & Conditions
- Currently we only support local shipping in Singapore.
- Delivery times are based on orders placed before 12pm SGT.
- Delivery fees of $6 applies if your purchase falls below $98 after discounts and/or voucher codes are applied.
- Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events or government mandated Covid-19 safety measures.
- Delivery is only available on weekdays (excluding Singapore Public Holidays).
- We try our best to retrieve any lost parcel, but we are not liable for 3rd party damages or losses.
For international orders, please email us at email@example.com
We allow for returns and refunds of all regular-priced items if you've changed your mind.
All returns and refunds due to change of mind are subject to a 14-day return and refund T&C upon receipt of the order. We do not accept exchanges. Please return the product and make a new purchase.
Return and Refund Terms and Conditions
- Item must be in its original purchase condition.
- packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as a set must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable, and sales items or orders made using special promotional codes.
- Shipping costs associated with the return of the product will not be covered by Hovita.
Have you met all the requirements? Please email us at firstname.lastname@example.org providing your order number and the name of the item(s) you wish to return. We will follow up with you with more instructions.
You may pay using Credit Card (Visa, Mastercard, Amex), or instalment service (Pace or Atome).
We are continuously looking at improving our payment providers! Do contact us if you have any feedback.